We accept returns, exchanges, or refunds ONLY for products that are damaged or defective at the time of delivery from our side.

ELIGIBILITY CRITERIA

Returns are accepted exclusively under the following conditions:

1. Valid Return Reasons (Our Fault Only)

Damaged product (torn, stained, broken during transit)
Defective product (manufacturing fault visible upon receipt)
Wrong item shipped (different from order confirmation)
Short quantity (missing items from order)

NOT eligible: Change of mind, size/fit issues, color preference, or normal wear.

2. Product Condition Requirements

Unused and unwashed
Original tags/labels intact
Original packaging intact
No signs of wear or use

3. Timeframe

Within 7 days from date of delivery confirmation

RETURN POLICY SUMMARY

Issue	Timeline	Condition	Remedy
Defective/Damaged	7 days	Any condition	Refund OR Exchange
Wrong Item	7 days	Any condition	Refund OR Exchange
Size/Fit/Change of Mind	NOT ACCEPTED	–	–

RETURN PROCESS

Step-by-Step Procedure

Step 1: Report the Issue

Email: care@yobrina.in
Subject: “RETURN REQUEST – Order #[Your Order ID]”
Attach: Clear photo/video proof showing damage/defect

Required Information:

Order ID and delivery date
Clear, well-lit photos (multiple angles)
Brief description of damage/defect
Proof of delivery (photo of packaging if relevant)

Step 2: Our Review (24-48 Hours)

Our team will review your photos and evidence
Approval → Return authorization issued with prepaid label
Rejection → Email explanation provided

Step 3: Ship Back (Customer Responsibility)

Use prepaid return label (if approved)
Pack in original packaging with tags intact
Ship within 3 days of approval
Keep courier receipt/tracking

Step 4: Quality Inspection (3-5 Days)

Upon receipt, we inspect for:

Matches reported damage/defect
Original condition maintained
No signs of misuse

Step 5: Resolution

Outcome	Remedy	Processing Time
Approved	Full refund OR Exchange	5-7 working days
Partial	Partial refund (if minor damage)	5-7 working days
Rejected	Return shipped back (customer pays)	3 working days

REFUND PROCESS

Refund Eligibility

Refunds are NOT guaranteed and subject to inspection. We reserve the right to reject refunds if:

❌ Malpractice observed:

Signs of intentional damage
Used/washed items misrepresented as defective
Missing original tags/packaging
Evidence of misuse or alteration

❌ Non-eligible categories:

Personalized/custom items
Hygiene products (underwear, swimwear)
Items marked “Final Sale”

Refund Method

Original payment method (UPI/bank/card/wallet)
Processing: 5-7 working days after inspection approval
Bank credit: Additional 3-5 days (bank processing)

PHOTO PROOF REQUIREMENTS

Mandatory for All Claims

Minimum 4 photos required:
1. Full product with damage (wide shot)
2. Close-up of damage/defect
3. Original tags/labels visible
4. Packaging showing order details

Poor quality photos = Claim rejection.

NON-RETURNABLE ITEMS

Even if damaged/defective (hygiene/safety reasons):

Underwear, lingerie, swimwear
Personalized/embroidered items
Items marked “Non-Returnable” at purchase
Used/washed items without clear transit damage proof

RETURN SHIPPING

Scenario	Who Pays Return Shipping
Approved defect/wrong item	Yobrina (prepaid label provided) or Shipping fee refund
Rejected claim	Customer
Size/fit issues	Customer (not eligible anyway)

CANCELLATION POLICY

Before dispatch: Full refund (no questions asked)
After dispatch: Follow return process above

YOUR LEGAL RIGHTS PRESERVED

Consumer Protection Act 2019

This policy does NOT limit your statutory rights:

✅ File complaint with Consumer Commission anytime
✅ National Helpline: 1800-11-4000
✅ NCDRC Portal: www.ncdrc.nic.in

CONTACT FOR RETURNS

Email: care@yobrina.in Phone:9391912502
Response: 24-48 hours
www.yobrina.in/contact

IMPORTANT NOTES

⚠️ Fraudulent claims will be reported to authorities
⚠️ Repeated suspicious returns may lead to account suspension
⚠️ All decisions final after inspection
⚠️ Keep courier receipts until refund credited