By accessing or using the Yobrina website (www.yobrina.com), you agree to these Terms & Conditions.

1. ACCEPTANCE OF TERMS

Your access to and use of Yobrina constitutes acceptance of these Terms & Conditions, Return Policy, and Privacy Policy. If you do not agree, please do not use our services.

2. BUSINESS INFORMATION

Brand: Yobrina
Type: MSME Retailer & Wholesaler of Children’s Apparel
Operated by: ALX Vyoma Pvt. Ltd.
Address: Hyderabad, Telangana
Contact: care@yobrina.in

3. PRODUCTS & SERVICES

3.1 Product Descriptions

All descriptions, images, and specifications provided in good faith
Minor variations may occur due to photography, lighting, screen display
We reserve right to update specifications, pricing, availability without notice

3.2 No Warranty

Clothing products carry NO warranty period
Returns accepted only per Return Policy (defective/damaged within 7 days)
Normal wear, washing damage, fit issues not covered

3.3 Pre-Order/Backorder Items

Processing time displayed clearly
Full refund if delayed beyond promised timeline

4. PRICING & PAYMENT

4.1 Pricing

All prices inclusive of GST (5% or 18% per item)
Final price confirmed at checkout
Prices subject to change without notice

4.2 Payment Methods

Credit/Debit Cards – UPI – Net Banking – Wallets
PCI-DSS certified payment gateway
No card data stored by Yobrina

4.3 Order Confirmation

Order confirmation sent via email/SMS
Contains GST-compliant invoice details
Review order details before payment

5. SHIPPING & DELIVERY

5.1 Delivery Timeline

Metro Cities: 3-5 working days
Non-Metro: 5-7 working days
Remote Areas: 7-10 working days
Shipping via India Post, BluDart & DTDC – Free pan-India! for orders value above 799! ₹

Delays may occur due to courier capacity, weather, government restrictions.

5.2 Shipping Charges

– Free shipping** on orders above **₹799**
– Standard shipping charges apply for orders below ₹799
– Calculated automatically at checkout based on location/weight
– Non-delivery** claims within 10 days of expected date

5.3 Delivery Address

Customer responsible for accurate address
Incorrect address delays/liability on customer

6. RETURN POLICY SUMMARY

(Detailed policy on separate Return Policy page)

Damaged/Defective: 7 days, photo proof required
Wrong item shipped: 7 days
Size/fit issues: NOT accepted
Change of mind: NOT accepted
Used/washed items: NOT accepted

Email photo proofs to: care@yobrina.in

7. ACCEPTABLE USE

Prohibited Activities

Automated scraping/bots
Fake reviews or ratings
Fraudulent orders
Account sharing
Bulk purchasing for resale
Interfering with website functionality

Consequences

Warning (first violation)
Account suspension (second violation)
Permanent ban + legal action (repeated violations)

8. INTELLECTUAL PROPERTY

Ownership

© 2026 ALX Vyoma Pvt. Ltd. All Rights Reserved.
YOBRINA® – Registered Trademark

Includes: Product images, descriptions, website design, logos, content.

Permitted Use

✅ Personal browsing
✅ Share product links
✅ Print for personal reference

Prohibited Use

❌ Copying images/content for commercial use
❌ Using YOBRINA trademark without permission
❌ Bulk downloading/scraping

9. LIMITATION OF LIABILITY

To maximum extent permitted by law, Yobrina not liable for:

Normal clothing wear and tear
Damage from improper washing/care
Indirect/consequential damages
Third-party website content
Website unavailability

Yobrina IS liable for:

Defective products within return window
Wrong items shipped
Non-delivery (with proof)

Maximum liability: Order value or ₹5,000 (whichever lower)

10. FORCE MAJEURE

Yobrina not liable for delays/failures due to:

Natural disasters, pandemics
Government regulations/lockdowns
Courier failures
Events beyond reasonable control

11. GOVERNING LAW & DISPUTE RESOLUTION

Governing Law

Indian Law – Courts in Hyderabad, Telangana have jurisdiction

Consumer Disputes (Your Statutory Right)

District Consumer Commission → Claims up to ₹1 Crore
State Commission → ₹1-10 Crore
NCDRC → Above ₹10 Crore
National Helpline: 1800-11-4000

You can file Consumer Commission complaint ANYTIME – this right cannot be waived.

Commercial Disputes (B2B)

Mediation/Arbitration preferred before courts.

12. GRIEVANCE REDRESSAL

Tiered Process

Tier 1: care@yobrina.in → 48 hours
Tier 2: Grievance Officer → 5 days
Tier 3: Escalation Officer → 10 days

Contact Details

Grievance Officer: Ramakrishna p
Email: yobrina24@gmail.com
Phone: 9391912502

13. PRIVACY & DATA

All personal data handled per Privacy Policy.
Key Points:

No card data stored
Data stored in India only
Consent required for marketing
Right to access/delete data

14. THIRD-PARTY LINKS

Links to external sites provided for convenience only.
Yobrina not responsible for third-party content, privacy practices, or services.

15. MODIFICATIONS

Yobrina may update these Terms anytime.
Significant changes notified via email/website.
Continued use = acceptance of new terms.

16. TERMINATION

Yobrina may suspend/terminate access for:

Fraudulent activity
Policy violations
Legal requirements

17. SEVERABILITY

If any provision held invalid, remaining provisions continue in effect.

18. ENTIRE AGREEMENT

These Terms + Return Policy + Privacy Policy = complete agreement.

19. CONTACT INFORMATION

Email: care@yobrina.in
Phone: +91 9391912502
Hours: Mon-Sun 9:30AM-6:30PM IST
Website: www.yobrina.com/contact

National Consumer Helpline: 1800-11-4000